Departure Procedure: Please be prepared to leave at your designated pickup location(s) at your designated time. See “Additional Charges” for grace period information.

Arrivals Procedure: If upon arrival you don’t see your driver for any reason, call us immediately, at (410) 321-5600 or (800) 666-3121. FreedomCar cannot be held responsible for possible waiting time if your flight or train does not arrive at the originally scheduled time.

  • Curbside Service Call In Procedure (Domestic & International): Upon landing, please look on your cell phone for a courtesy text from your driver.   Your driver will be waiting for your call at a location within 5 minutes of the airport. Please respond to the text or call when you are ready for your car.  At that point, you and your driver will determine the best pickup location based on your airline and luggage. Look for our red vehicles with the white FreedomCar logo on the side. If you have any issues, call our office immediately and we will connect you with your driver.
  • Domestic Baggage Claim Procedure: Upon landing, please look on your cell phone for a courtesy text from your driver. This will assist you in a quick connection once you have claimed your luggage or cleared customs. Your driver will meet you inside the terminal next to your flight’s baggage claim carousel, carrying a sign with your last name on it. We’ll assist you in getting your luggage to our car or we can bring the car around if you prefer.
  • International Arrivals Inside Pickup: Upon landing, please look on your cell phone for a courtesy text from your driver. This will assist you in a quick connection once you clear customs. Your driver will arrive at the airport 30 minutes after your plane arrives, allowing you time to clear customs, which usually takes between 45 minutes to an hour or more. But don’t be alarmed if you are delayed, we’ll still be there waiting for you. If you are flying with Global Entry, please let us know so that we can adjust our arrival time accordingly. When you exit customs, please walk into the International Arrivals waiting room and look for our driver standing behind the barriers, holding a sign with your last name on it. Then, we’ll assist you in getting your luggage to our car.

Additional Charges & Cancellation Fees: For Departures, we have a 10 minute grace period before additional charges may be added to your price estimate. For arrivals, note that additional charges will apply if your flight comes in after 10:00 p.m.  or if we are waiting at the airport in excess of a 45 minutes. Cancellation fees may be applicable for any service within 24 hours of that scheduled service, at the discretion of FreedomCar. Specialized vehicle and multi-service contracts are subject to non-refundable deposits and fees within 72 hours of the scheduled service. For a better understanding of how this might apply to your particular service, consult our website: Payment and Cancellation Information

Charters & Transfers & other: The price for hourly services is an estimate only. All services for Preakness and Proms are non-refundable at time of reservation.

Mobility Services: The price for hourly services is an estimate only. There is a $35 non-refundable reservation fee (included in the quote). Additionally, due to the limited number of mobility vehicles in our fleet, services cancelled within 48 hours of the scheduled pickup time are non-refundable.

Payment Procedure: Prepayment for the return trip is required at the time of departure. We also accept MC, Visa, and AMEX, however, we can only process your card in our office so we will need your card number before your departure. All rates are subject to change. And remember, gratuities are never accepted. Please do not offer your driver money!

In-Car Cameras: All FreedomCar vehicles contain cameras that are both exterior and interior surveillance/recording devices. Exterior recording is permanently on. Interior recording is normally kept off but can be activated at the discretion of your driver. If the passenger is a minor, the driver is required to activate the interior camera. The driver may also choose to activate the camera if he/she has reason to be concerned about passenger behavior. Your reading of this contract constitutes permission to be recorded if the passenger is a minor or if passenger behavior warrants activation of the camera.

Thank you for your appreciation of our transportation services. We will endeavor to make your travel experience a trouble free and pleasant experience. If you need to make changes to the above information, please call us immediately at (410) 321-5600.

Have a wonderful trip!