Get the Legroom You Deserve
If you’ve ever driven to Washington Dulles International Airport (IAD), then you know that getting there is a commitment—one that you have to take seriously. We’ll work to make sure your trip to or from Dulles is as pleasant—and predictable—as it can be, door to door.
With over 3500 trips to and from Dulles a year, we usually let our experience speak for itself. But our customers are happy to fill you in on more details. When you choose FreedomCar, you can be confident that we’ll do our best to stay informed about D.C. construction, beltway traffic, tolls and all of the other surprises that can make a ride to Dulles…well, a ride to Dulles.
Let us take you back to a time when travel offered a level of personal service that made it special—even when you’re going to IAD. So sit back and relax. We’ll handle the rest.
A flat rate? To Dulles? That’s how we roll. We’ll quote you a flat rate based on your pickup location zip code, time of travel and the number of passengers. And we’ll be there on time, every time. You won’t get that same kind of peace of mind with an app-based service (with price surges you can’t anticipate until it’s too late).
With FreedomCar, you’ll also be sure that you’ll get the type of lift that fits your luggage. Our sedans and crossover vehicles offer a maximum carrying capacity of 2 people with luggage (not including skis or golf clubs). For larger parties, or for parties traveling with oversized luggage, we’ll make sure you have a van or an SUV.
Typically our quoted fees for service don’t change, but some circumstances beyond our control and yours can affect the fee. Find out when extra charges may apply.
Our drivers are as easy to identify as our vehicles. You’ll recognize him or her by our uniform—a dark red-colored FreedomCar shirt and black pants. But if you can’t find your driver right away, just give us a call, (410) 321-5600 or (800) 666-3121. He or she is probably only feet away in a crowded environment. We pick up the phone regardless of the hour and will connect you with your driver immediately.
For all airport pickups, we will issue a courtesy call or text prior to your pickup identifying your driver, pickup location and relevant contact information.
Call or text your driver when you deplane and your driver will meet you in the Main Terminal—typically about fifteen minutes after your flight arrives. If you have requested that we meet you at baggage claim, your driver will meet you at your flight’s assigned baggage claim carousel, carrying a sign with your last name on it. We’ll also assist you in getting your luggage to our car. (Map)
Your driver will arrive at the airport 30 minutes after your plane arrives, allowing you time to clear customs, which usually takes between 45 minutes to an hour or more. But don’t be alarmed if you are delayed, we’ll still be there waiting for you.
If you are flying with Global Entry (a U.S. Customs trusted traveler program), please let us know so that we can adjust our arrival time accordingly.
When you exit customs, please walk into the International Arrivals waiting room (map) and look for our driver standing behind the barriers, holding a sign with your last name on it. Then, we’ll assist you in getting your luggage to our car.
We make it our responsibility to keep track of your flight so we know when it’s going to be early or late. If your flight is ahead of schedule, we’ll make every effort to arrive on time, and if it’s late, we’ll be there for you whenever it lands.
Call us and we will make adjustments. If these changes are within 24 hours of the scheduled service, a $15 transfer fee may apply. Higher cancelation fees may apply for services canceled on the actual day of service, at the discretion of FreedomCar.
Typically our quoted fees for service don’t change very often, but when it comes to airport arrivals we’ve encountered a number of circumstances beyond our control and yours that can affect the fee.
Here are a few exceptions to the norm that can impact your final service charge:
• Flight delays past 10:00 p.m. will incur a $9/half hour surcharge to cover after-hours payments to your driver.
• Same-day changes in your arriving flight, such as missing your flight or being assigned to a different flight at a different time, generally result in a transfer fee of $15.
• Wait time in Customs is generally NOT chargeable unless we are there more than one hour after your flight arrives (or after you ask us to be there), in which case we may add a modest charge similar to our transfer fee.
• Wait time in baggage claim is generally NOT chargeable unless we are there more than 45 minutes after your flight arrives (or after you ask us to be there), in which case we may add a modest charge similar to our transfer fee. This situation can sometimes arise if luggage is lost or damaged and resultant claim times cause an extended delay.
Parking fees are not included in your rate because we do not always incur them. If we incur parking costs, that will be added to your quoted fee.