How to choose the transportation service that's right for you.
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We’re getting a lot of questions from our passengers asking if Uber is hurting FreedomCar. So we wanted to set the record straight…

The fact is, while Uber has grown over the past few years, so has FreedomCar. Their business model has not had a negative impact on ours.


They might even be doing us some good! Let us tell you why.


At the quality end of the car service industry, consumers who are looking for on-demand chauffeured transportation can choose UberBlack, UberSUV or UberLUX. How are those options different than FreedomCar?


  • These services are real time, not scheduled. (No advance reservations are accepted.)
  • Their drivers are independent contractors, not employees.
  • Their vehicles are maintained by individuals or subcontracted companies, not Uber.


We see those services as fundamentally different from the type of service we provide.


Other alternatives, such as Lyft, UberX, Sidecar and other lower-end entrants serve a still-different need than FreedomCar provides, with the same differentiators mentioned above and the added unknowns of unscreened drivers at a much lower cost. While we do have concerns about those companies from a consumer safety standpoint, they probably benefit us for the same reason as UberBlack/SUV/LUX does—they’re filling a different type of market demand, while encouraging consumers to think in terms of not driving themselves.


This is all to say that FreedomCar owns a smaller portion of a much bigger pie—and we're happy with that.


Those other companies are complementors, not competitors. They serve market needs we're not designed to serve, allowing us to concentrate on what we do well.


When might an alternative transportation service be more appropriate for you than FreedomCar?


  • When your need is extremely local and/or urgent. If you’re looking for a quick “taxi-like” ride, there’s no beating a network of subcontractors when it comes to on-demand availability and low minimum fees.
  • When quality is optional. If consistency of service, trusted drivers, a professional image, reliable fleet and easy access to management are not as important to the trip you need to make.
  • When budgetary limitations trump other priorities. We understand that sometimes cost outweighs security, liability and image concerns. “Sharing Economy” companies are cheap, ubiquitous and frequently user-friendly, so long as things go well.


FreedomCar is not part of the “Sharing Economy.” We’re part of what we like to call the “Responsible Economy” with the infrastructure and the insurance to take responsibility for what we do.


When you call us, we answer the phone. If there’s a problem, we can fix it. When you're speaking with us, you're speaking to real people, who are real members of the local community, sitting in a real office at nearly any hour you could possibly need us, 24/7/365.


All of this can mean higher costs (sometimes) and a little more planning ahead, and that’s the trade-off consumers face when comparing service options.


So what’s a loyal FreedomCar client to do? We encourage you to do what’s best for you. If that’s an alternative transportation resource on occasion, we’re confident you will still find an abundance of reasons to call upon FreedomCar. Perhaps more than ever before.


As always, we welcome your questions and feedback.


Safe travels,

Mark Thistel
Robyne Lyles
FreedomCar | 1406 Shoemaker Road | Baltimore, MD 21209 | United States | 410-321-5600